Frequently Asked Questions (FAQ)

How can I sign up at Bitstrike Casino?

The registration process is very simple. You need to click on the button “Sign Up” available on any page of the website. Then you should fill in all required personal details, including your username, password, and email. Once you are done with this, you need to agree with the terms and conditions and confirm your registration. This can be done easily by opening your latest email from Bitstrike Casino and clicking on the verification link.

What can I do if I forgot my password?

If you want to reset your password, you should go to the authorization page and click on the button called “Forgot Password?”. Then you need to enter your email address and click “Reset Password”. You will receive instructions on your registered email address on how you can recover your password. If you have any questions, please contact customer support.

What can I do if I forgot my email or made a mistake in email address spelling?

If you forgot your email, you will need to reach customer support. An identification procedure must be conducted to verify your identity. The customer care specialist will help you with this situation. Note that this procedure is not typical or routine and is unique for each customer.

Is it possible to change the currency and how can I do that?

Yes, you can change the currency easily, as each customer can switch between all the supported currencies. If you want to change it, select the currency you prefer in your profile. Please note that you can request payment only in the currency associated with a specific wallet.

How fast will my deposit be credited to my account?

All deposits will be processed almost immediately. If something goes wrong, you should reach out to customer support.

How long does it take to withdraw the funds from the account?

All requests for withdrawals will be processed within 48 hours. The actual transaction times may vary for the different payout methods. In most cases, it will happen immediately after the payment has been initiated.

What is the minimum amount for the deposits?

The minimum deposit amount at Bitstrike Casino is 0.0001 USDT / 0.0001 BTC / 0.001 BCH / 0.01 ETH / 0.01 LTC / 1 DOGE.

Are there any fees for depositing or withdrawing funds?

All transactions are processed without any fees from the casino's side.

What payment methods do you have?

Bitstrike Casino currently has only one payment method, which is Coins Paid.

What are the withdrawal limits per day, per week, and per month?

The minimum withdrawal amount from the gaming account is 0.00009 BTC • 0.01 BCH • 30 DOGE • 0.0018 ETH • 0.06 LTC • 6 USDT • 10 XRP • 50 TRX • 10 ADA • 0.01 BNB • 6 BUSD • 6 DAI. The maximum withdrawal amount from the gaming account per transaction 0,45 BTC • 50 BCH • 157,0000 DOGE • 9 ETH • 307 LTC • 30,000 USDT • 50,000 XRP • 255,000 TRX • 500,000 ADA • 54 BNB • 30,000 BUSD • 30,000 DAI. If the requested amount exceeds the limit of a particular payment system, the amount will be withdrawn in installments. The daily withdrawal limit is USDT 30,000 or equivalent in BTC • BCH • DOGE • ETH • LTC • XRP • TRX • ADA • BNB • BUSD • DAI. The weekly withdrawal limit is USDT 60,000 or equivalent in BTC • BCH • DOGE • ETH • LTC • XRP • TRX • ADA • BNB • BUSD • DAI. The monthly withdrawal limit is USDT 100,000 or equivalent in BTC • BCH • DOGE • ETH • LTC • XRP • TRX • ADA • BNB • BUSD • DAI. , unless otherwise specified in the Terms & Conditions of a specific promotion. For more details, you can check the page "Terms and Conditions» in the Withdrawal and Refund Policy section.

How can I verify my account and what documents do I need to upload?

In order to verify your account, you need to go through the verification procedure. To find out what documents you need to upload, please contact customer support.

What bonuses do you have and how can I claim them?

All bonuses and terms can be found on the «Bonus Terms and Conditions» page.

What does the bonus wagering mean and where can I find how much do I need to wager?

Wagering is a multiplier that shows how much you need to bet in order to meet it and be able to withdraw money. In the «Bonuses history» section of your account you can find the «Progress» of wagered amount.

What should I do if my game freezes or fails to launch?

You should try reloading the page. Do not worry about any data loss. The game will have to launch from the same point at which it froze. If you face the same issue again, try to restart the browser (Google Chrome, Mozilla Firefox, Opera, Internet Explorer). If this does not help, try to clear your cache or immediately contact customer support.

Is my personal data well-protected at Bitstrike Casino?

Yes, your data is well-protected by the GDPR framework. The safety of personal data is one of the most important things for us. We can guarantee maximum protection from our side.

How can I set or disable any limit I have in my account?

You can set limits on the amount you deposit, lose, wager, spend in one game, or on your account activity as a whole. This functionality can be accessed within your account in the “Personal Limits”. If you want to disable the limit, you can click on the «Delete» button for the specific limit and then check your email and follow the confirmation link to remove the limit. If you didn’t receive an email, please contact customer support.

What should I do if I want to close my account at Bitstrike Casino?

You can restrict your access through limits found in your profile or close it permanently by contacting customer support.

Can I change the information in my account and how do I do that?

If you need to change personal information in your profile, you must first upload all the necessary documents to your profile, and then contact customer support with a request to change the information.

Why was my withdrawal rejected?

If you received an email regarding withdrawal rejection, please pay attention to the information specified in this letter. You can also contact customer support to find out the reason for the rejection.

How many accounts can I create at Bitstrike Casino?

You can create up to one account per person and their family/household, home address, email address, IP address, telephone number, account number, credit or debit card number, e-wallet number, payment system account, one electronic device (computer, mobile phone, tablet, etc.). Your account will be immediately suspended, if you have more than one account and all your funds will be confiscated.

Do you have unanswered questions?

If you have any questions left unanswered, do not hesitate to contact our customer support centre. You can reach them using the Live Chat or the Email option. Once we have your inquiry, we will try to reply to you as soon as possible.